NYC Child Support - ACCESS HRA 1.12

ACCESS HRA Child Support Mobile is a convenient tool for individuals in New York City who need to complete an enrollment form for Child Support Services.

Log In

You can easily log in to this app using your existing ACCESS HRA account. If you do not have an account, you can create one within the app.

Submit Enrollment Form

Once logged in, you can submit your enrollment form directly from your phone. The app will guide you through a series of questions about yourself, the Other Party, and the child or children involved. If you have children with multiple people, please submit a separate enrollment form for each Other Party.

View Enrollment Summary

After submitting your enrollment form for Child Support Services, you will have access to view and download a copy of the form for your records.

Required Documents

Upon submitting your enrollment form, you will receive a list of documents that may be required for your enrollment. Depending on the specific form you submitted, you may need to return your documents directly through the app or bring them with you to court. If you choose to return documents via the mobile app, you can easily take photos using your camera roll. A representative from the NYC Office of Child Support Services will then contact you to confirm the information and required documents.

Forms

The app provides access to various forms for your Child Support case, including Challenge Forms and forms for programs such as the Arrears Credit Program and the Arrears Cap Program.

Appointments and Notices

Cash Assistance clients can conveniently view NYC Child Support Appointments and Notices within the app.

For Custodial Parents

This app streamlines the child support enrollment process by asking targeted questions that help you complete the appropriate form more efficiently. Once submitted, your forms and any required documentation will be reviewed by a staff member from the Office of Child Support Services (OCSS) who will contact you to confirm your submission and discuss the next steps. The app also allows you to update your contact information and receive child support appointment reminders.

For Noncustodial Parents

Starting in December 2022, you can make child support payments directly through the app to either the government or the custodial parent without any fees. Payments can be made using credit cards, debit cards, PayPal, or Venmo. Additionally, the app provides access to child support enforcement challenge forms and debt reduction application forms, which can be completed and submitted conveniently within the app. Once OCSS receives your submission, you will be contacted to determine eligibility and discuss the next steps. You can also update your contact information using the app.

ACCESS HRA Child Support Mobile is available in English, Spanish, Korean, Arabic, Russian, Traditional Chinese, and French.